The service plan is supplied and administered by VWFS Commercial - if you log in there you’ll see clearly if there is an active plan against the vehicle or if it’s been closed. I can still see the status of plans against all my previous 5 Cali's, some of which the current owners obviously aren’t aware of.
I absolutely agree that the dealer can’t change the deal agreed at point of purchase but the letter is from VWFS not the dealer. VWFS seem to be saying they have been incorrectly applied. The sales contract is with the dealer as has already been stated, not even with VW yet alone with VWFS - technically another company altogether. So VWFS are saying they are removing the 5+ promise benefits as it has been incorrectly applied by the dealer ie. the qualifying criteria weren’t met. Your sales contract is with the dealer so that’s who is in breach of contract if the vehicle was sold with the 5+ benefit. Your beef will most likely have to be directed at the dealer and It’s for the dealer to resolve with VWFS or by alternative means. But I expect that may be much more difficult to achieve than it should be;
That’s my understanding given the very limited info anyway, and it would be useful to know if any new vehicles are affected because that would very different to a used or ex demo which may or may not have it applied at first registration.
Good luck to anyone affected, and fingers crossed it is limited to small numbers.
