VW cancelling 5 year warranties?

[Sad]

So we've spoken again the the dealer we bought though, they have had communication from VWFS to say that they are 'aware of the problem... they have been cancelled in error... working at a pace to address and reverse the error... we will get further contact from VWFS by the end of next week'...
Fingers crossed!!

 

[Ajax6213]

I bought my Ocean (9 months old) from Breeze early June; checked with them this morning and they sent me a read-out from the VW Vehicle Management System which shows the 5 Year Plan is active. Hopefully no changes from VWFS.

 

[CraigG]

The service plan is supplied and administered by VWFS Commercial - if you log in there you’ll see clearly if there is an active plan against the vehicle or if it’s been closed. I can still see the status of plans against all my previous 5 Cali's, some of which the current owners obviously aren’t aware of.
I absolutely agree that the dealer can’t change the deal agreed at point of purchase but the letter is from VWFS not the dealer. VWFS seem to be saying they have been incorrectly applied. The sales contract is with the dealer as has already been stated, not even with VW yet alone with VWFS - technically another company altogether. So VWFS are saying they are removing the 5+ promise benefits as it has been incorrectly applied by the dealer ie. the qualifying criteria weren’t met. Your sales contract is with the dealer so that’s who is in breach of contract if the vehicle was sold with the 5+ benefit. Your beef will most likely have to be directed at the dealer and It’s for the dealer to resolve with VWFS or by alternative means. But I expect that may be much more difficult to achieve than it should be;
That’s my understanding given the very limited info anyway, and it would be useful to know if any new vehicles are affected because that would very different to a used or ex demo which may or may not have it applied at first registration.
Good luck to anyone affected, and fingers crossed it is limited to small numbers.

This is really helpful.

 

[Sad]

This is from the FB group (via SWMBO). I can tell you they had no clue about this at Poole yesterday and hadn't even heard about it when I spoke to them on the phone:

 

[NorCal]

My wife purchased the extended warranty for her new Ocean, delivered in June 2023. A few weeks ago she received an email informing her that the 3 year factory warranty was about to end and invited her to extend the warranty. She contacted customer services, who initially stated the vehicle did not have an extended warranty and she would need to contact the supplying dealer to register it. During the same call, the agent then put my wife on hold, spoke to a colleague and then advised my wife that the vehicle did have the extended warranty registered.

Last week, another email was sent to my wife, advising her that the 3 year warranty on her vehicle was due to expire imminently and again, inviting her to extend the warranty.

It’s wearisome.

 

[Perfectos]

My wife purchased the extended warranty for her new Ocean, delivered in June 2023. A few weeks ago she received an email informing her that the 3 year factory warranty was about to end and invited her to extend the warranty. She contacted customer services, who initially stated the vehicle did not have an extended warranty and she would need to contact the supplying dealer to register it. During the same call, the agent then put my wife on hold, spoke to a colleague and then advised my wife that the vehicle did have the extended warranty registered.

Last week, another email was sent to my wife, advising her that the 3 year warranty on her vehicle was due to expire imminently and again, inviting her to extend the warranty.

It’s wearisome.

Arse & elbow!