T7 California Ocean crack in plastic poptop lining

[P600BOO]

Just had the poptop up for the very 1st time and noticed a large crack in the inner plastic front liner. Anyone else had this problem.
Bought it from a VW dealer, was a VW headquarters vehicle, 7000 miles and 9 months old.

 

[RoB5urf]

A number of people have reported similar cracks on the VW California T7 FB group.

 

[Print Screen]

Just had the poptop up for the very 1st time and noticed a large crack in the inner plastic front liner. Anyone else had this problem.
Bought it from a VW dealer, was a VW headquarters vehicle, 7000 miles and 9 months old.

View attachment 152182

Yeah got the same crack in the same place. I'm gonna try and get it sorted under Warranty. Hopefully I don't have to fight VW regarding this about misuse, wear and tear or "you must have left something up there mate"

 

[Souter]

Yep, cracks on both sides no the front. Big job to replace panel apparently. Bellows have to come off and be replaced. 2 days at least. Also have a crack on front roof panel above the antenna.
More concerned about external roof crack than internal panel

 

[lohr500]

@Souter

I think if I had an external crack like that, aside from being furious with VW, I would be putting a strip of gaffer or other waterproof tape over it to try and prevent water from leaking in.

I would also be wondering if there are some structural rigidity issues with the Cali design in cutting a big hole in the Multivan platform to accommodate the pop top.
I'm thinking that either the roof panel, or the body (probably unlikely, but who knows), must be flexing to cause the cracking.

Or could it be the hydraulic roof raising/lowering system that is incorrectly designed/set up so the rams are applying too much force before the limit switches cut off the hydraulic pump?


If it is a widespread problem, lets hope VW fix it quicker than they did (or didn't) with the leaking double skinned bellows on the later T6.1's.

 

[Souter]

@Souter

I think if I had an external crack like that, aside from being furious with VW, I would be putting a strip of gaffer or other waterproof tape over it to try and prevent water from leaking in.

I would also be wondering if there are some structural rigidity issues with the Cali design in cutting a big hole in the Multivan platform to accommodate the pop top.
I'm thinking that either the roof panel, or the body (probably unlikely, but who knows), must be flexing to cause the cracking.

Or could it be the hydraulic roof raising/lowering system that is incorrectly designed/set up so the rams are applying too much force before the limit switches cut off the hydraulic pump?


If it is a widespread problem, lets hope VW fix it quicker than they did (or didn't) with the leaking double skinned bellows on the later T6.1's.

Done that already after taking it to Van Centre. Waiting on VC getting back to me.

 

[Chriskend]

Starting to worry me now there are a fair number of reports of the same issue, I have been checking mine after every trip now, hopefully by the time mine cracks ( touch wood is doesn’t) it will be a recognised warranty repair.

 

[Souter]

Check the roof panel above the antenna as well while the poptop is raised

 

[Chriskend]

Check the roof panel above the antenna as well while the poptop is raised

View attachment 152202

Yup, I’ve been checking both

 

[SusiBus]

We had a Golf GTI Mk 7.5 where the glass panoramic roof cracked four times. Then the corrosion issues with our California 5.1. Followed by leaking bellows with our latest 6.1 California. Seems VW aren't very good at roofs!

 

[PK1958]

My inner pop top liner is also cracked on one side. Call to VW tomorrow.

 

[PK1958]

VW Exeter can look at it, first available appointment end of Jan 2027 !

 

[WelshGas]

VW Exeter can look at it, first available appointment end of Jan 2027 !

I would take photos and email VW Customer Services to get the problem registered and point out that the 1st available appointment at the Dealership is 4 months away , not acceptable for a vehicle under VW warranty, and that any further damage is their responsibility. Also copy in Dealership Manager, Sales and Service.

 

[PK1958]

I would take photos and email VW Customer Services to get the problem registered and point out that the 1st available appointment at the Dealership is 4 months away , not acceptable for a vehicle under VW warranty, and that any further damage is their responsibility. Also copy in Dealership Manager, Sales and Service.

Thanks for your advice !

 

[CaliforniaCylus]

VW Exeter can look at it, first available appointment end of Jan 2027 !

Sounds to me a date like that is because they don't want to look at it.

Tbh I would try to find someone else. Never been impressed with Yeoman's. We drive from Exeter to Breeze at Poole.

 

[P600BOO]

Mine is being looked at by Yeomans Exeter tomorrow.

 

[PK1958]

Mine is being looked at by Yeomans Exeter tomorrow.

View attachment 152542Did Exeter agree to fix it and did they give you a date ?

 

[larrylamb]

Mine is being looked at by Yeomans Exeter tomorrow.

View attachment 152542

To avoid confusion you should change your profile vehicle from T6.1 to T7.

 

[P600BOO]

To avoid confusion you should change your profile vehicle from T6.1 to T7.

It is the latest T7 Multi VW California Ocean

 

[P600BOO]

Hi
Yes, they say they have to take the poptop off to replace the cracked panel. They are also going to fix a leak from the sink waste and also replacing the Auxiliary heater, as it will only work on 9 or max

 

[cangyroo]

 

[windrift-pass]

Yep, cracks on both sides no the front. Big job to replace panel apparently. Bellows have to come off and be replaced. 2 days at least. Also have a crack on front roof panel above the antenna.
More concerned about external roof crack than internal panel

View attachment 152199

View attachment 152200

View attachment 152201

Unfortunately, I’ve got the external crack in the same place, from the aerial forwards on my 25 plate t7.
This is a recent crack, it wasn’t there when I washed it last week.
It’s booked in at the dealership for an assessment on 5th Nov.
I’ll keep you posted

 

[windrift-pass]

Unfortunately, I’ve got the external crack in the same place, from the aerial forwards on my 25 plate t7.
This is a recent crack, it wasn’t there when I washed it last week.
It’s booked in at the dealership for an assessment on 5th Nov.
I’ll keep you posted

 

[PaulP]

Hi
Yes, they say they have to take the poptop off to replace the cracked panel. They are also going to fix a leak from the sink waste and also replacing the Auxiliary heater, as it will only work on 9 or max

Hi we've just checked our t7 from yoemans 10 months old with the same cracked panels. Could you tell me if its being done under warranty please.

 

[P600BOO]

Hi we've just checked our t7 from yoemans 10 months old with the same cracked panels. Could you tell me if its being done under warranty please.

Yes, mine is being done under warranty as it was a VW headquarters vehicle and the poptop has only been up once to show me how it worked.