T7 California Ocean crack in plastic poptop lining

[Souter]

Unfortunately, I’ve got the external crack in the same place, from the aerial forwards on my 25 plate t7.
This is a recent crack, it wasn’t there when I washed it last week.
It’s booked in at the dealership for an assessment on 5th Nov.
I’ll keep you posted

Got mine booked in on 10 December for internal panel cracks and external crack assessment/repair. Away in it until end of november so hopefully get it back pdq ready to go again in January

 

[windrift-pass]

Got mine booked in on 10 December for internal panel cracks and external crack assessment/repair. Away in it until end of november so hopefully get it back pdq ready to go again in January

My dealer has just emailed me, that prior to my appointment a payment is required “Carry out diagnostic check £162 inc vat crack behind antenna”
Is anyone else facing an upfront charge from their dealer?
Thoughts please

 

[WelshGas]

My dealer has just emailed me, that prior to my appointment a payment is required “Carry out diagnostic check £162 inc vat crack behind antenna”
Is anyone else facing an upfront charge from their dealer?
Thoughts please

Not an unusual request, but as it is under warranty it will not be charged to you but to VW.
Basically to avoid time wasters who get the Diagnosis then take the vehicle elsewhere for the repair.

 

[Georgeo]

The want money to look at a crack. That is madness, what diagnostics will that give them.

 

[RedWhiteMonkey]

Cracks like that on nearly new vans must surely be full warranty cases. That's simply poor build quality.

 

[WelshGas]

It's just the way the system works. For a Warranty Claim a Diagnosis has to be formally made and if covered by the Warranty the repair authorised at no cost to the owner.
If the various steps, as defined by VW, are not carried out then the Dealership doesn't get paid.
Common Sense plays no part in this.
Some diagnostics are bleedingly obvious some are not but they still have a cost involved, so a standard Diagnostic Charge which will be covered by VW if a Warranty claim or included in the repair charge if not, or paid separately if the owner decides to have the repair done elsewhere.
Dealerships, no matter what you think of them are businesses and ALL the work done has to be paid for otherwise no one gets paid.

 

[Kayleigh]

Cracks like that on nearly new vans must surely be full warranty cases. That's simply poor build quality.

Is this a case of VW using ever thinner materials in the manufacture of plastic panels? I noticed this on the T6.1 lower B pillar panels, which were much thinner than on the T6.

 

[windrift-pass]

Is this a case of VW using ever thinner materials in the manufacture of plastic panels? I noticed this on the T6.1 lower B pillar panels, which were much thinner than on the T6.

Thanks for all the replies, I’ve emailed VW Customer Service to register the problem with them and request a resolution.
The van is booked into the local VW Dealership tomorrow for an assessment and I’ll keep you posted.

 

[P600BOO]

I did not have to pay for a diagnosis check.
I was asked to bring my Ocean in for them to look at the crack and they gave me a courtesy vehicle.

 

[CaliforniaCylus]

My dealer has just emailed me, that prior to my appointment a payment is required “Carry out diagnostic check £162 inc vat crack behind antenna”
Is anyone else facing an upfront charge from their dealer?
Thoughts please

It's an outrage. Main dealer wanted me to book a diagnostic slot of 3 hours to diagnose a two inch split in the rubber bellows piping.

Wait 2 months and a bill of 100s only recoverable if VW accept the warranty repair.

Dealer is 3 hours away. Eventually they let me show them the split when we were passing and it took the tech all of 30s to state faulty, new bellows required.

Tbh, a bit of common sense and a look at the photos would have avoided even that.

 

[windrift-pass]

It's an outrage. Main dealer wanted me to book a diagnostic slot of 3 hours to diagnose a two inch split in the rubber bellows piping.

Wait 2 months and a bill of 100s only recoverable if VW accept the warranty repair.

Dealer is 3 hours away. Eventually they let me show them the split when we were passing and it took the tech all of 30s to state faulty, new bellows required.

Tbh, a bit of common sense and a look at the photos would have avoided even that.

Latest update:-
VW dealership John Clark Dundee assessed the external roof crack (without charge) and passed there findings on to VW which could take a couple of days for them to respond and either repair under warranty or change for the repair.
VW Customer Service responded to my email registering the problem by stating that they are waiting for an assessment from the dealership and have closed the case.
Note this vehicle is 15 months old with 9000 miles.
My advise would be to check your roof for cracks, see the previous photos.
I’ll keep you posted…

 

[Stargazing]

No-one should be paying upfront for a diagnostic check. You should be signing a form for authority when you drop the vehicle in. This is an agreement that you pay only if its not a warranty repair.
In the case of a warranty repair, the dealer will be billing VW. If the dealer is asking for an upfront payment then ask to speak to the bodyshop manager and state the issue is due to structural stress factors. Also, take photos of the inside of the vehicle prior to any work being done as I suspect as its a huge job and techs will be all over the inside of the vehicle. If the precedent has been set for warranty repair, then dealers will know.