Error emergency call. Please visit workshop

tobyprivett · Thursday at 1:58 PM

Hello. I just had this alert pop up. The emergency call button seems to be still working. But I don’t know how to clear the warning.

Has anyone had this? Thanks

tobyprivett · Thursday at 2:00 PM

I plugged in an odb2 scanner and there are no codes. Also watched a video where the guy holds down the call button until it clears. No luck with that.

tobyprivett · 2026-02-13T09:43:42+0000

Spoke with a VW dealer and they reckon there was a software update to disable the 3g/4g for the SOS module. The van's record shows that the software didn't complete properly, so the sensors are complaining.

Booked in for a diagnostic. Out of warranty and no charge as it's VW's buggy software.

Curious to hear if others get this issue as it was caused by an inital OTA update a few days ago,

chockswahay · 2026-02-13T10:18:42+0000

I had this a few months back. VW replaced the GPS unit under (All-In) warranty. That was nothing to do with software. Just a thought……….

tobyprivett · 2026-02-13T10:20:55+0000

Hopefully, if it is the GPS unit and they already have it in the workshop, I might not be charged two arms and a leg.

tobyprivett · 2026-02-13T10:50:21+0000

chockswahay said:
I had this a few months back. VW replaced the GPS unit under (All-In) warranty. That was nothing to do with software. Just a thought……….

Out of interest, when the GPS unit failed, were you able to see the van's location in the VW app. I can see it now

chockswahay · 2026-02-13T14:56:49+0000

tobyprivett said:
Out of interest, when the GPS unit failed, were you able to see the van's location in the VW app. I can see it now

No, but that’s simply because I don’t use the app

chockswahay · 2026-02-13T14:58:02+0000

tobyprivett said:
Hopefully, if it is the GPS unit and they already have it in the workshop, I might not be charged two arms and a leg.

Well………. They said it was around £800

WelshGas · 2026-02-13T17:49:03+0000

tobyprivett said:
Spoke with a VW dealer and they reckon there was a software update to disable the 3g/4g for the SOS module. The van's record shows that the software didn't complete properly, so the sensors are complaining.

Booked in for a diagnostic. Out of warranty and no charge as it's VW's buggy software.

Curious to hear if others get this issue as it was caused by an inital OTA update a few days ago,

Some light reading.

T6.1 SOS fault.

Hi I have looked in the forum on threads with SOS faults, and also I have used Carista to look at any fault codes and have the attached the two it found. Looking at them it looks like the battery backup has failed and I assume that this is the issue with the SOS module. Assuming that this is...

www.t6forum.com

tobyprivett · 2026-02-13T23:34:35+0000

WelshGas said:
Some light reading.

T6.1 SOS fault.

Hi I have looked in the forum on threads with SOS faults, and also I have used Carista to look at any fault codes and have the attached the two it found. Looking at them it looks like the battery backup has failed and I assume that this is the issue with the SOS module. Assuming that this is...

www.t6forum.com

Very useful! Thanks

Garrycotic · 2026-02-14T10:25:48+0000

Also had this issue early last year on a 2020 ocean. Had issues with the infotainment system since new and vw insisted there were no software updates. Took it in, they fitted a new antenna and installed 3 software updates that had suddenly appeared. Took the best part of 2 days to download at a cost of £450. Still not right, booked in for diagnostics and found one of the downloads hadn't completed. All sorted eventually and we got recompense off vw.

chockswahay · 2026-02-14T12:23:52+0000

Garrycotic said:
Also had this issue early last year on a 2020 ocean. Had issues with the infotainment system since new and vw insisted there were no software updates. Took it in, they fitted a new antenna and installed 3 software updates that had suddenly appeared. Took the best part of 2 days to download at a cost of £450. Still not right, booked in for diagnostics and found one of the downloads hadn't completed. All sorted eventually and we got recompense off vw.

Gotta love VW and their dealers!