Touch screen and satnav problems

[Georgeo]

Thank you, that’s a great idea. I’ll make a video to show them and definitely won’t be leaving if it’s not working.

The infotainment system is on back order with no known delivery date. If they diagnose the fault within the warranty period it can be replaced outwith the period.

 

[Perfectos]

Or just insist the screen gets replaced - "Sat Nav System's Surbiton" do hundreds per year for VW dealers and they offer a warranty for the repair.

They do an in person at their facility or a postal service.

 

[Aubisque]

Just did the DIY fix, £13 screen and £3.99 trim tool from Amazon. Took about an hour being careful, left the CD player attached.
Always slight nervousness with invasive surgery, but worked a treat, no issues

 

[secret lemonade drinker]

Just did the DIY fix, £13 screen and £3.99 trim tool from Amazon. Took about an hour being careful, left the CD player attached.
Always slight nervousness with invasive surgery, but worked a treat, no issues

That makes you an honorary electric instrument mechanic, welcome to the club!