I did look up the cancellation terms when the event was cancelled in 2025 .
This was what I found in their terms at that point. ( I never saw the extra flexibility option as it was an event )
From what I found -:
Based on the WDLH Booking Terms & Conditions, here's what you need to know about cancelling a paid booking:
**Standard Cancellation Terms**
- More than 42 days before arrival: 90% refund — they retain the 10% deposit, plus a £25 admin fee is charged on top.
- 42 days or fewer before arrival: no refund at all, the £25 admin fee still applies, and any unpaid balance remains due.
Cancellations can only be made by phone on **01308 426947** (10am–4pm), by the lead name on the booking. Refunds are processed within 7 working days to the original payment method.
Importantly, if you haven't paid the full balance at the point of cancellation, you're still liable for the outstanding amount plus the admin fee, minus any refund due.
**If You Chose the Extra Flexibility Option**
If you paid the optional 5% add-on at booking, the terms are more generous:
- More than 14 days before arrival: 100% refund (excluding the flexibility fee itself)
- 14–7 days before arrival: 50% refund
- 7 days or fewer: no refund
**A Few Other Points Worth Noting**
- If you cut your holiday short for any reason (including bad weather), there is no partial refund.
- If WDLH terminates your booking due to a breach of their terms (e.g. behaviour), no refund is issued.
- For adverse weather, a refund is only given if the park itself closes for health and safety reasons.
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