T5 Elevating roof won't open.

[Billy Boston]

VW CALIFORNIA. T5 2011 140 SE ​

The elevating roof control indicates the roof is open.It makes the same sound as if its open.
The local VW chap states"its above his paypoint"
I'm based in DUMFRIES any suggestion somewhere who could sort the problem for us.
Help

 

[WelshGas]

VW CALIFORNIA. T5 2011 140 SE​

The elevating roof control indicates the roof is open.It makes the same sound as if its open.
The local VW chap states"its above his paypoint"
I'm based in DUMFRIES any suggestion somewhere who could sort the problem for us.
Help

Have you checked the Control Panel for any Diagnostic Codes and cleared them?

Check Control Panel Diagnostics.

Control Panel Off , L lower button, and wait 30 secs

Control Panel On

Press and Hold R lower button and then press Control Knob for 5 secs.

New Hidden Menu . Scroll to VW Diagnostics.

If there are any codes shown, take note and then Reset/Clear.

Return to Main Menu.

Switch Off Control Panel using L lower button. Wait 30 secs and Switch On.

Try Roof/Heater or Fridge