Stuck update

[flymartin]

Hi all,

My 2022 T6.1 has been pestering me to do an OTA update (something related to the Shop it says) for about three months.

I get a pop up saying update available and offering to view details, with Later or Ok options. Tapping Ok brings up the update details - nothing exciting - and at the bottom of the details is an update button. Tapping that button launches the update. This has always been fairly smooth with past updates but this one is stuck with the little blue progress circle at the top left permanently at around 3/4 done.

I’ve tried while driving, while not driving, parked with engine on, parked with engine off, parked with key in etc etc. It’s just stuck. Sometimes I won’t get the update message for a few days, other times I’ll get it several times a day. There is of course no way to find or trigger the update manually - VW decides at what random moment to offer it - and also no retry update option.

Has anyone else had this? Any ideas?

 

[Viktorgeorge]

Hi all,

My 2022 T6.1 has been pestering me to do an OTA update (something related to the Shop it says) for about three months.

I get a pop up saying update available and offering to view details, with Later or Ok options. Tapping Ok brings up the update details - nothing exciting - and at the bottom of the details is an update button. Tapping that button launches the update. This has always been fairly smooth with past updates but this one is stuck with the little blue progress circle at the top left permanently at around 3/4 done.

I’ve tried while driving, while not driving, parked with engine on, parked with engine off, parked with key in etc etc. It’s just stuck. Sometimes I won’t get the update message for a few days, other times I’ll get it several times a day. There is of course no way to find or trigger the update manually - VW decides at what random moment to offer it - and also no retry update option.

Has anyone else had this? Any ideas?

I have the exactly same thing, on my 2022 T6.1.

Like you I have tried all ways and it appears to get only to 3/4 download. I have concluded that it is perhaps because I have not signed up to We Connect Plus and this is VW’s NLP like ‘nudge’ to get me to re-subscribe. I am living with it until I next got to a VW dealer to have them update things there.

It is possible that, like the emergency services update problem some others had not long ago (though not me), that there is a malfunction which in time will correct itself. I did notice that ‘Shop’ had been added to my menu (and that there all update screens are blank when I search) so I do wonder whether the update has successfully happened but it has not registered this, again suggesting a malfunction.

I am currently not that bothered.

 

[Ocean100]

I too have been plagued by the "Shop" updates. Yes they do appear to get stuck, but eventually get finished. I had one finish yesterday finally, and now another 2 have popped up right behind it. It's been going on for a month or so.

 

[lohr500]

Same issues in the past with ours and also related to the Shop updates.
Eventually it seems to sort itself out.
But the strange thing is the Shop content appears not to have changed.

 

[flymartin]

Thanks and it’s good to find I’m not alone. On the other thread I discovered that you can access these Update Notifications from Nav by pulling down from the top and then swiping right (so intuitive!), so at least there’s that.

I have now been through the Shop and activated it by signing in on my phone via a QR code. So far it’s made no difference to this rogue update.

I’m trying again now, connected to WiFi, in case that causes the update to finish. Doesn’t look promising so far!

Like you @Viktorgeorge, I haven’t renewed WC+ and I’m not really bothered about the update - just wondered if there was an easy fix..

 

[Viktorgeorge]

Thanks and it’s good to find I’m not alone. On the other thread I discovered that you can access these Update Notifications from Nav by pulling down from the top and then swiping right (so intuitive!), so at least there’s that.

I have now been through the Shop and activated it by signing in on my phone via a QR code. So far it’s made no difference to this rogue update.

I’m trying again now, connected to WiFi, in case that causes the update to finish. Doesn’t look promising so far!

Like you @Viktorgeorge, I haven’t renewed WC+ and I’m not really bothered about the update - just wondered if there was an easy fix..

I am crosssing my fingers, @flymartin, that you find that easy fix. I gave up but you are probably more skilful.

I have been using: Menu/Settings/System Information/ Update ... always finding nothing queued for update. I was not aware of your tip for "Update Notifications", thank you.