Last August I bought a Sea to Summit campervan SIM. Inflated it at home and it seemed great. Then deflated and stored it away. Because of Covid and good weather when we were away didn’t use it or even take it anywhere in the van.
Then we thought we’d get it out for this season. I didn’t even that before I put it in the van that I needed to deflate it again. Deflated it to next to nothing and guess what? Overnight it reinflate itself. Then I thought perhaps you need to store it with the valves in reverse (air out only) but it still inflated itself.
Sent Alpine trek an email with photos and put it in the back of the empty van to demonstrate the problem.
They got back to me straight away and said that Sea to Summit wanted it sending to Germany so they could check it out for a possible repair. Wouldn’t have been happy with that but sent it back to Alpine Trek with a pre-paid returns label. Didn’t hear for a few weeks so emailed them and they said it hadn’t been sent to Germany yet but as a goodwill gesture they would refund me to my card. The refund went in yesterday.
I have been impressed with Alpine Trek’s customer services.
What I thought was a good space versus sleep comfort compromise and what I’d expected:
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What I didn’t expect after about 6 hours (when it was cold too):
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Very disappointed and won’t be getting another so looking for something else now.