L
lohr500
VIP Member
Drove 25 miles to JCT600 VW Commercial at Cleckheaton this morning for the Cali's 1st service and to get two campaign issues rectified.
The booking was made on the 30th January and at the time they advised me of the two outstanding campaigns. (ECU remap and a coolant pipe replacement).
I was advised that the service would be free as it was included in the 5+ promise deal which came with the van. The booking confirmation came through showing zero cost. So far, so good.
On arrival at the dealership, the service receptionist advised me that they couldn't proceed with the service because the maintenance plan hadn't been fully activated.
She suggested I called Breeze in Poole as they would need to do something on their systems.
I called Breeze who said everything appeared to be in order at their end and bounced me back to JCT600.
The lady at JCT600 then spoke to a colleague in sales who suggested that some other part of the VW system may not have been activated.
On my VW App I could see the package was showing and I also received email confirmation at the time of the initial purchase.
So I called Breeze again and the lady suggested she spoke with them to try and sort it out.
After some discussion, it turned out because I had bought the vehicle using the VW Commercial Finance offer, it needed VW Finance to activate the service package fully.
The activation apparently can take up to 24 hours. But credit to the lady at JCT600, she asked Breeze to underwrite the service costs if the activation hadn't gone through by Monday next week.
At that point, after an hours messing around, the Cali was taken into the workshop. Good news I thought, as I wouldn't need to return next week to get the work done.
How wrong I was!!!
When the work was completed, the service reception lady then told me they hadn't done the coolant pipe replacement campaign because they didn't have the parts. They would call me when they had the parts and i would need to book the Cali in again
They had known about the campaign work for 4 weeks. Perhaps there is a parts shortage in the network.
1st world problems, but not the best experience in my first time dealing with the VW service infrastructure.
Reminds me of when I booked my Jeep in for a service, giving that dealership 4 weeks notice. When I rolled up they calmly announced that they couldn't do the service because they didn't have an oil filter. Hello? Like how difficult would it have been to call me and postpone the work? Another 50 mile round trip wasted.
Rant over!
The booking was made on the 30th January and at the time they advised me of the two outstanding campaigns. (ECU remap and a coolant pipe replacement).
I was advised that the service would be free as it was included in the 5+ promise deal which came with the van. The booking confirmation came through showing zero cost. So far, so good.
On arrival at the dealership, the service receptionist advised me that they couldn't proceed with the service because the maintenance plan hadn't been fully activated.
She suggested I called Breeze in Poole as they would need to do something on their systems.
I called Breeze who said everything appeared to be in order at their end and bounced me back to JCT600.
The lady at JCT600 then spoke to a colleague in sales who suggested that some other part of the VW system may not have been activated.
On my VW App I could see the package was showing and I also received email confirmation at the time of the initial purchase.
So I called Breeze again and the lady suggested she spoke with them to try and sort it out.
After some discussion, it turned out because I had bought the vehicle using the VW Commercial Finance offer, it needed VW Finance to activate the service package fully.
The activation apparently can take up to 24 hours. But credit to the lady at JCT600, she asked Breeze to underwrite the service costs if the activation hadn't gone through by Monday next week.
At that point, after an hours messing around, the Cali was taken into the workshop. Good news I thought, as I wouldn't need to return next week to get the work done.
How wrong I was!!!
When the work was completed, the service reception lady then told me they hadn't done the coolant pipe replacement campaign because they didn't have the parts. They would call me when they had the parts and i would need to book the Cali in again
They had known about the campaign work for 4 weeks. Perhaps there is a parts shortage in the network.
1st world problems, but not the best experience in my first time dealing with the VW service infrastructure.
Reminds me of when I booked my Jeep in for a service, giving that dealership 4 weeks notice. When I rolled up they calmly announced that they couldn't do the service because they didn't have an oil filter. Hello? Like how difficult would it have been to call me and postpone the work? Another 50 mile round trip wasted.
Rant over!
