California Ocean roof paint worn to base coat

[24OCEAN]

The roof paint has worn to base coat in a thin line where the roof meets the front bodywork. I had it assessed by a VW Van centre and they conclude it’s happened due to ‘ external influence’. The dealership claim it’s due to dirt buildup and version from the dirt. My feeling is the roof is either loose or too tight fitting or the paintwork was originally a bad job. Thoughts would be appreciated from anyone with knowledge of this? The van is 2 years old.

 

[Perfectos]

roof seal rubbing on the paintwork, the roof flexes when travelling.

Touch up paint and lacquer, then add some clear heli tape similar to factory applied but along the whole width (not just small bits from factory).
Or apply some draught seal foam self adhesive tape to stop the rubber contacting with the painted surface

 

[24OCEAN]

Yeh, my thoughts too. VW appointed an ‘Independent’ assessor who concludes its external influences, says it’s been sprayed not to factory standards and dirt has acted as an abrasive removing the paint due to dirt. Sounds BS to me. I purchased the vehicle from the same dealer. No customer service and awful warranty.

 

[Perfectos]

Yeh, my thoughts too. VW appointed an ‘Independent’ assessor who concludes its external influences, says it’s been sprayed not to factory standards and dirt has acted as an abrasive removing the paint due to dirt. Sounds BS to me. I purchased the vehicle from the same dealer. No customer service and awful warranty.

You probably wouldn't want the dealer to try and fix it.

Annoying as it is, it doesn't show, and you can prevent it getting worse.

"experts" tend to agree with the bill payer who commissioned them.

I assume your post should read "sprayed to factory standards"

 

[Perfectos]

Search results for query: Roof paint to front edge

vwcaliforniaclub.com

 

[Steve North]

The roof paint has worn to base coat in a thin line where the roof meets the front bodywork. I had it assessed by a VW Van centre and they conclude it’s happened due to ‘ external influence’. The dealership claim it’s due to dirt buildup and version from the dirt. My feeling is the roof is either loose or too tight fitting or the paintwork was originally a bad job. Thoughts would be appreciated from anyone with knowledge of this? The van is 2 years old.

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If you don’t like the reply from the dealer go higher, tell the dealer you’re not happy with their assessment and that you’re going to involve be customer services, then make contact with them and get them involved, explain the dealer service is poor and that the vehicle hasn’t been painted therefore the factory paint has worn away. Worth a try and maybe it’ll give the dealer a kick up the posterior

 

[BIG C]

The roof paint has worn to base coat in a thin line where the roof meets the front bodywork. I had it assessed by a VW Van centre and they conclude it’s happened due to ‘ external influence’. The dealership claim it’s due to dirt buildup and version from the dirt. My feeling is the roof is either loose or too tight fitting or the paintwork was originally a bad job. Thoughts would be appreciated from anyone with knowledge of this? The van is 2 years old.

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The roof paint has worn to base coat in a thin line where the roof meets the front bodywork. I had it assessed by a VW Van centre and they conclude it’s happened due to ‘ external influence’. The dealership claim it’s due to dirt buildup and version from the dirt. My feeling is the roof is either loose or too tight fitting or the paintwork was originally a bad job. Thoughts would be appreciated from anyone with knowledge of this? The van is 2 years old.

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My 2017 T6 had same issue. The Dealer I bought it from respayed the area under vw 5 year extended warranty back in 2022. Noticed it as part of careful inspection before warranty ran out. Asked them to fit heli tape which they did and it remains in place. They replaced 3 door seals at same time, the metal cores of which started to corrode. Recommend checking for this as door seals (particularly sliding door) expensive to replace out of warranty due to trim needing to come off.

 

[The Fockers]

Pah! That's nothing. The whole of the front roof panel on mine has its laquer peeling off. Looks awful and needs a respray right across it.
I would say yours is just wear and tear from the roof going up and down.