Service /MOT issue

[BeeBee]

Looking for opinions /views on my situation with our local VW dealership.
Thursday last week van ( Ocean 150, 2019 from new) went in for Service /MOT. As I waited the r feedback was “it’ll fail on a broken rear spring”, plus Health check video identified Rear Disc and Pads and Corroded brake pipe as ‘Advisories’.
I said that I wanted ‘both’ rear springs replaced ( they said not essential but I thought info suggested advisable ) so they’d do that. Plus I said do the ‘Advisory work too , ie brakes.
They had to keep the van until the following Tuesday due to parts etc, all fair enough.
However when I get home I check the paper MOT certificate which still has on it as ‘Advisory’ “Corroded brake pipe and swollen end’.
They had done all the Disc /pads on the rear and left this !
After a rather heated phone call it’s booked in for the 14th April to have this done.
Am I being unfair in criticising and expecting a better standard than this from a VW garage?
Should they be doing this free of charge ? (I just paid them plenty )
Was this dangerous to be left like this, given it was assessed on the same level of ‘Advisory’ as the Discs and pads in the initial Health check Video that I recieved .
I know this is a bit convoluted, but it’s allowed me to ‘rant’ too ….

 

[WelshGas]

Looking for opinions /views on my situation with our local VW dealership.
Thursday last week van ( Ocean 150, 2019 from new) went in for Service /MOT. As I waited the r feedback was “it’ll fail on a broken rear spring”, plus Health check video identified Rear Disc and Pads and Corroded brake pipe as ‘Advisories’.
I said that I wanted ‘both’ rear springs replaced ( they said not essential but I thought info suggested advisable ) so they’d do that. Plus I said do the ‘Advisory work too , ie brakes.
They had to keep the van until the following Tuesday due to parts etc, all fair enough.
However when I get home I check the paper MOT certificate which still has on it as ‘Advisory’ “Corroded brake pipe and swollen end’.
They had done all the Disc /pads on the rear and left this !
After a rather heated phone call it’s booked in for the 14th April to have this done.
Am I being unfair in criticising and expecting a better standard than this from a VW garage?
Should they be doing this free of charge ? (I just paid them plenty )
Was this dangerous to be left like this, given it was assessed on the same level of ‘Advisory’ as the Discs and pads in the initial Health check Video that I recieved .
I know this is a bit convoluted, but it’s allowed me to ‘rant’ too ….

An Advisory on a MOT is just that. Not a safety issue at the time of the MOT but something to keep an eye on. If you don't do anything it will probably still be an Advisory on your next MOT.

 

[BeeBee]

Always good to hear your comments and yes , I get it the ‘Advisory’ aspect but given I said “do the advisories” and they’re in there doing all that ‘Brakes work’ and yet they leave what some might call’s safety issue’ that they themselves identified on the health check. I just don’t get it !

 

[BeagleMum]

Looking for opinions /views on my situation with our local VW dealership.
Thursday last week van ( Ocean 150, 2019 from new) went in for Service /MOT. As I waited the r feedback was “it’ll fail on a broken rear spring”, plus Health check video identified Rear Disc and Pads and Corroded brake pipe as ‘Advisories’.
I said that I wanted ‘both’ rear springs replaced ( they said not essential but I thought info suggested advisable ) so they’d do that. Plus I said do the ‘Advisory work too , ie brakes.
They had to keep the van until the following Tuesday due to parts etc, all fair enough.
However when I get home I check the paper MOT certificate which still has on it as ‘Advisory’ “Corroded brake pipe and swollen end’.
They had done all the Disc /pads on the rear and left this !
After a rather heated phone call it’s booked in for the 14th April to have this done.
Am I being unfair in criticising and expecting a better standard than this from a VW garage?
Should they be doing this free of charge ? (I just paid them plenty )
Was this dangerous to be left like this, given it was assessed on the same level of ‘Advisory’ as the Discs and pads in the initial Health check Video that I recieved .
I know this is a bit convoluted, but it’s allowed me to ‘rant’ too ….

If this happened to me I would be extremely frustrated because of the inconvenience of losing the van again for a further day when they had previously kept the van longer than you had anticipated. I wouldn't let it go but raise it with them and see if you can shame them into some goodwill gesture and apology. Lets know how you get on.

 

[Daffus]

Being as you had asked to replace the pads as one advisory a competent dealer would be asking about the other advisory to my mind!