VW Service near London

[S76aKV8]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

 

[Perfectos]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

Try this

Find A Volkswagen Van Centre Near Me | VW Vans

Find the nearest Volkswagen Van Centre to your location for servicing & repair, rentals and sales of all campervan, van and VW commercial vehicle products.

www.volkswagen-vans.co.uk

 

[S76aKV8]

Thanks - sadly the VW website doesn’t provide personal recommendations based on people’s experience.

 

[WelshGas]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

This is what Google AI says,

Google Search

 

[Perfectos]

Thanks - sadly the VW website doesn’t provide personal recommendations based on people’s experience.

Try the local pub !

 

[S76aKV8]

I thought this was going to be a helpful + supportive community of people.

 

[WelshGas]

I thought this was going to be a helpful + supportive community of people.

And you have been given a link to ALL the VW Dealerships so you can pick the most convenient and check their on-line reviews, you have also been given a link to those Dealerships that have the highest reviews in the London area, a suggestion that local knowledge via the local pub might be useful. There is also the Forum section on Dealership Reviews by Forum members.

So what more do you require?

 

[Perfectos]

I thought this was going to be a helpful + supportive community of people.

What more exactly would you like ?

The forum is excellent at providing support and detailed information.

Where did you buy the van ? What did they suggest ?

What you want is a butler, not a community!

Three posts, no introduction, all posts relating to your needs and one is moaning already about supportive community!

 

[S76aKV8]

Thanks for your help - really appreciated.

 

[pinomarmo1958]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

I use VW group 1, Chelmsford. If VW Breeze was near that would be my number 1 place.
For just a service they are good.

 

[Accabore]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

I have had a good experience with Eurovans Crawley. They sell a lot of Calis so are generally better placed to resolve issues with the camping element of the van than most commercial dealers.

 

[Tony Crawford]

I have always used SMG Tonbridge who have been excellent and provided good and reliable levels of service and workmanship.

Depends on where in London you are though …

 

[ejmoore]

We've always used Peter Norris, in Clapham.

 

[Leffeblonde]

I have also used SMG Tonbridge for 10 years, and never had an issue with them. Easy enough to get to from South London.

 

[Devaprem]

I’ve used Citygate Wooburn Green for both serving and specific Cali related stuff. They have a lot of experience of both. Don’t go to the St Albans Citygate branch (yet) for servicing. A lot of staff changes are happening there at the moment. They never did Cali specific work, just serving

 

[myvanrodney]

I use VW group 1, Chelmsford. If VW Breeze was near that would be my number 1 place.
For just a service they are good.

wow,..you may be one of the lucky ones?

i've found Chelmsford to be shockingly hopeless and am now trying to find an alternative.

 

[Eurybia]

I drive past the Chelmsford VW dealership and use Marshall VW in Loughton. Not had any issues with them. Was previously a California approved seller pre the California Multivan roll out.

Not heard good things about Chelmsford so haven’t used them so no personal experience. They were not a California dealer

 

[PhilSut1]

We've always used Peter Norris, in Clapham.

+1 for Peter Norris

 

[Lambeth Cali]

Used Peter Norris for 10+ years. They’re not a dealership though.
I’ve found dealerships utterly terrible in London. SMG in Croydon were rubbish.

 

[Lambeth Cali]

I was wondering if people had recommendations for dealers to undertake a service in London / relatively close to London please?

Seems like a pretty reasonable question

 

[acer]

I’ve used Citygate Wooburn Green for both serving and specific Cali related stuff. They have a lot of experience of both. Don’t go to the St Albans Citygate branch (yet) for servicing. A lot of staff changes are happening there at the moment. They never did Cali specific work, just serving

I think that I’ll be using them soon and will feedback. I have been disappointed with the quality of both customer service and the work carried out by Peterborough and while Breeze Southampton was just about ok they are a very long way from me. Is there anyone in particular to ask for at Wooburn Green?

 

[WelshGas]

Seems like a pretty reasonable question

And suggestions given within minutes/hours. The next tranche of suggestions etc; took 7 days to appear.

 

[Perfectos]

I think that I’ll be using them soon and will feedback. I have been disappointed with the quality of both customer service and the work carried out by Peterborough and while Breeze Southampton was just about ok they are a very long way from me. Is there anyone in particular to ask for at Wooburn Green?

The Service department supervisor is Cliff Saville 01494 842611

Although they operate a central booking system which is rubbish, because you can't actually speak to the person you're trying to reach, you get a generic phone jockey & it's always , "I'll put you through" then , when no answer you get "I'll get them to call you back" - (never happens )
Just make the booking with the call handler , they'll send you an email confirmation.
Then on the day you'll have to explain everything again.

If you need a courtesy van, , they charge for Insurance and it will affect the expediency of your appointment date. Always take photos , the courtesy vehicles are handed over in a shocking condition (dirt and damage, inside and out) and bereft of fuel.

VW Citygate Wooburn Green.

FYI Revolution VW Specialists Ltd reckon about £560 inc VAT to change water pump and fan belt on a 6.1. They use genuine VW parts. Thanks @GrumpyGranddad. I have just had the same quote from them. Have you used them or Autobarn as @trev0rk mentioned? I have always found Citygate OK but not...

vwcaliforniaclub.com

 

[acer]

The Service department supervisor is Cliff Saville 01494 842611

Although they operate a central booking system which is rubbish, because you can't actually speak to the person you're trying to reach, you get a generic phone jockey & it's always , "I'll put you through" then , when no answer you get "I'll get them to call you back" - (never happens )
Just make the booking with the call handler , they'll send you an email confirmation.
Then on the day you'll have to explain everything again.

If you need a courtesy van, , they charge for Insurance and it will affect the expediency of your appointment date. Always take photos , the courtesy vehicles are handed over in a shocking condition (dirt and damage, inside and out) and bereft of fuel.

VW Citygate Wooburn Green.

FYI Revolution VW Specialists Ltd reckon about £560 inc VAT to change water pump and fan belt on a 6.1. They use genuine VW parts. Thanks @GrumpyGranddad. I have just had the same quote from them. Have you used them or Autobarn as @trev0rk mentioned? I have always found Citygate OK but not...

vwcaliforniaclub.com

Actually, that all sounds very familiar and reminds me how tiring it is dealing with VW. Thanks, as always for the information. I’ll keep my fingers crossed until it’s all done. They’ll need it for a few days to complete a growing list of jobs (to the Campervan side of things) so I’ll be needing that ‘paid for’ courtesy vehicle. Good idea re the photos.

 

[Perfectos]

Actually, that all sounds very familiar and reminds me how tiring it is dealing with VW. Thanks, as always for the information. I’ll keep my fingers crossed until it’s all done. They’ll need it for a few days to complete a growing list of jobs (to the Campervan side of things) so I’ll be needing that ‘paid for’ courtesy vehicle. Good idea re the photos.

Photo of both, yours and theirs. And check the hand over carefully before signing, damage is sometimes not recorded, but "known" about when pointed out.